#12: How team-level engagement drives company-level performance.

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Employee engagement drives business performance. Yet there is no single value of employee engagement within a company; engagement varies across individuals, teams, and functions. An employee's experience is affected more by their manager, team, and daily work than by macrostructures within an organisation.

Here, the micro — an employee's local environment and the choices of their manager — drives the macro — business performance such as customer satisfaction and revenue.


Related: 9, 12a, 12b, 12c, 12d