Reference #459: Organizational Culture and Leadership

Cultural misunderstanding can across levels of organisational hierarchy, even where the same macrocultures are shared. Going down the hierarchy, the miscommunication mainly results from misunderstood instructions. Going up the hierarchy, the main misunderstanding comes from lost information. This results in productively, quality, or safety problems not being noticed or addressed.

Schein. Organizational Culture and Leadership, 2017. (118)

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